Returns Policy

Should you wish to cancel or return any of your goods, the packaging must be as received with the product un-opened and ready for us to re-sell.

All Damages, cancellations & Returns must be notified via e-mail the same day (within 24 hours), all cancellations will be charged at a rate of £21.50.

 

Shipping costs:   UNITED KINGDOM - Free Delivery  

 

Please allow 2-4 days for delivery. In most cases delivery takes 24 hours.

Orders received before 2:00pm will be dispatched the same day.  

All orders are shipped First Class via recorded delivery or Carrier (consignments over 1kg), ensuring that you receive your goods in the very best condition. Any order errors must be reported to Peakbody within 48 hours. There will be no exchange of product after this time.  

 

If the consignment has been dispatched and you require a change of address after this time, a charge of £11.50 incl. VAT will be deducted from your payment card.  

 

 

If you require more information on shipping costs, please contact us at:   sales@peakbody.co.uk  

All returned orders will be charged at £5.50 to be resent to customers. Any Non-collected consignments will be charged at £5.50.  

 

Delivery via our carrier will be attempted twice (2) third time deliveries will be charged at £3.50. Change of address after the order has been made will be charged at £11.00.

 

The vast majority of orders are delivered on time, but from time to time items may go missing.  

As items can be shipped from different locations and using different services, please see the table below for what to do if you suspect that an item we have sent has been lost in transit:

 

 

Small Items such as Vitamins, Creatine & Glutamine - ALLOW 7 WORKING DAYS FROM THE DATE OF DESPATCH. We will send you an email to tell you your order number when we have dispatched an item.

You can see the dispatch date in YOUR ORDER HISTORY.  Contact your local sorting office to make sure they are not holding any items for you.

Make sure you record the name of the person you spoke to and the address of the sorting office, as you will need this information to continue your claim.

If the sorting office is NOT holding items for you, contact us making sure you provide the information above, TOGETHER with confirmation of you full DELIVERY ADDRESS.

We will process your claim (usually within 1 - 2 days) and pending our investigation, we may send out a free-of-charge replacement item.

 

Other Products (Tubs of Protein, Weight Gainer, MRP’S) - ALLOW 7 WORKING DAYS FROM THE DATE OF DESPATCH.  We will send you an email to tell you when we have dispatched an item, you can also see the dispatch date in YOUR ORDER HISTORY.

Contact Us with your full DELIVERY ADDRESS so we can investigate with the carrier.

We will process your claim (usually within 1 - 2 days) and pending our investigation, we may send out a free-of-charge replacement item.

If you wish replacement goods to be sent, you must contact us within 28 days of your order being dispatched.  We will not send replacement items unless you have followed the above procedure.

 

You should review our Security Policy & Privacy Policy (which, for the avoidance of doubt, does not form part of these Terms & Conditions of Trade).

 

We may change these Terms & Conditions of Trade at any time. 

 

Each provision of these Terms & Conditions of Trade shall be construed separately and independently of each other and the invalidity of any one part shall not affect the validity of any other part. 

 

These Terms & Conditions of Trade shall be governed by the laws of and you agree to submit to the exclusive jurisdiction of the High Court. 

 

You may contact us via email:

    sale@peakbody.co.uk,

 

or by calling the Customer Services team on:

     0191 4157550 (from the UK)

 

between the hours of:

    9am - 4pm GMT (Monday – Friday)

 

or by writing to us at:

 Peakbody Nutrition