We wanted to take a moment to address a recent issue that may have affected some of you while trying to access our website. It has come to our attention that Vodafone UK's SecureNet service was blocking access to our site due to a category misclassification. Once we became aware of the problem, we immediately reached out to Vodafone, and we’re happy to report that the issue has now been fully resolved.

This may have impacted users who were on the Vodafone network with SecureNet enabled, particularly when using mobile data or Vodafone home internet connections with this service enabled. If you experienced any difficulties, we sincerely apologise for the inconvenience, and we appreciate your understanding and patience as we worked quickly to fix the issue.

Please rest assured that we’re committed to providing you with a smooth and secure experience. If you ever encounter any problems accessing our site, don’t hesitate to reach out to us at [email protected] or on the phone via (+44) 0191 415 7550. We’re here to help and ensure your experience with us is seamless.

To recognise this inconvenience we are offering a 10% discount code for the rest of October to every customer, no matter how you access our site. The code can't be used with any other offers, but it can be used site wide across all our products. This code expires on 31st October 2024.

To claim, just use the following code at checkout: RESOLVED

Thank you for your continued support.